The IFBA and its employees and volunteers understand the importance of impartiality and the consideration of any potential conflict of interests in carrying out its certification activities. All decisions related to certification (including granting, suspending and withdrawing) are made impartially and free from non-discriminatory judgements. Certification of individuals is based on evidence obtained by the through an objective, valid and reliable assessment. The certification procedures have been designed to enable candidates to attain optimal performance on the exam by providing essential information before taking the test including exam content, sample questions and study references. Care is also taken to ensure the testing procedures and environments are conductive to good performance. Failure to pass an examination should only be the result of inadequate knowledge or skill.