Complaints & Appeals
The IFBA investigates and examines all complaints received from applicants, candidates, certified persons and their employers, and other parties about the certification process and criteria, as well as policies and procedures for the performance of certified persons. Where a candidate disagrees with the evaluation/assessment given, he or she must explain the reasons for this to the IFBA for review by an individual designated by the IFBA (the designated person cannot have been involved in initial assessment). The complaint reviewer considers the candidate’s explanation and provides a clear explanation or a repeat explanation of the assessment decision following a re-evaluation of the evidence. If the candidate agrees with the outcome at this stage, then the appeal will not proceed any further. If the candidate is not satisfied with the outcome, then he or she can file an appeal.